Shipping policy

Shipping Policy

Last updated: August 17, 2026

Thank you for shopping with Gurls Treasures. We carefully prepare every order to ensure your jewelry arrives safely and beautifully packaged.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays. During sales, holidays, and other high-volume periods, processing may take slightly longer.

Processing time is separate from the shipping time provided by the carrier.

Shipping Rates and Delivery

Available shipping methods, rates, and estimated delivery times are displayed at checkout. Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Please understand that delivery dates are estimates and cannot be guaranteed. Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may affect delivery.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear on the carrier’s website.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an error, contact us immediately at gurlstreasures@gmail.com. We will make every effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Gurls Treasures is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Delayed or Missing Packages

If your tracking information shows that your package is still in transit beyond the estimated delivery period, please contact the shipping carrier first for an update.

If you need additional assistance, email gurlstreasures@gmail.com with your order number and tracking information. We will help you review the shipment; however, Gurls Treasures cannot guarantee carrier delivery times or assume responsibility for delays outside our control.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around your property, mailbox, building entrance, or other safe delivery locations.
Ask household members, neighbors, or building management whether they accepted the package.
Contact the shipping carrier for delivery details.

Please notify us within three business days of the recorded delivery date if the package remains missing. We will assist where possible, but refunds or replacements are not guaranteed for packages confirmed as delivered by the carrier.

Lost or Damaged Shipments

If your order arrives damaged, please contact us within three days of delivery at gurlstreasures@gmail.com. Include your order number and clear photographs of the packaging and damaged item.

For packages lost while in transit, we may need to open an investigation with the shipping carrier before determining the appropriate resolution.

Returned-to-Sender Packages

Orders returned because of an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to collect the package may be reshipped after the customer pays the new shipping charge.

Original shipping fees are nonrefundable.

International Orders

International shipping availability, rates, and estimated delivery times will appear at checkout when offered. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.

International customs processing may delay delivery. Gurls Treasures is not responsible for customs delays or charges.

For questions regarding your order or shipment, contact:

Gurls Treasures
Email: gurlstreasures@gmail.com