Return & Refund Policy

Return and Refund Policy

Last updated: August 17, 2026

We hope you love your purchase from Gurls Treasures. If you are not completely satisfied, please review the policy below.

Return Eligibility

You may request a return within 14 days of the date your order was delivered.

To qualify for a return, the item must be:

Unworn, unused, and undamaged
Free from scratches, stains, odors, or signs of wear
Returned with its original packaging
Accompanied by proof of purchase or an order number

Items returned without prior approval may not be accepted.

Nonreturnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

Earrings and other pierced jewelry
Personalized or custom-made items
Gift cards
Final-sale or clearance items
Items damaged through misuse, improper storage, or normal wear and tear

Please carefully review product descriptions, measurements, materials, and photographs before purchasing.

Starting a Return

To request a return, contact us at gurlstreasures@gmail.com within 14 days of delivery. Please include:

Your full name
Order number
Item you wish to return
Reason for the return

If your return is approved, we will provide return instructions. Please do not send an item back before receiving authorization.

Return Shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable. We strongly recommend using a trackable shipping service because Gurls Treasures is not responsible for return packages lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or card provider to process and post the refund.

Items that do not meet the return requirements may be refused or returned to the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within three days of delivery at gurlstreasures@gmail.com.

Include your order number and clear photographs of:

The item
The damaged or incorrect area
The original packaging and shipping label

After reviewing the information, we will provide an appropriate resolution, which may include a replacement, store credit, or refund.

Exchanges

We do not offer direct exchanges. If you would like a different item, color, or style, please request a return for the eligible original item and place a new order.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will make every effort to assist, but cancellations and changes cannot be guaranteed once an order has entered processing or shipped.

Contact Us

If you have questions about a return or refund, contact:

Gurls Treasures
Email: gurlstreasures@gmail.com
Phone: (917) 340-2735